At Mossę Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.
1. Eligibility:
To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it.
Returns must be initiated within 30 days of the purchase date.
2. Return Process:
Contact our Customer Service: To initiate a refund, please contact our customer service team at info@mosseclothing.com and provide details of your order and the reason for the return.
Return Authorization: Once your return is authorized, we will provide you with instructions on how to return the item. Please ensure the item is securely packaged for return.
Inspection: We will inspect the returned item to ensure it meets the refund criteria mentioned above.
Refund Processing: If your return is approved, a refund will be processed to the original method of payment within 2-15 business days (timeframe is dependent on the bank you’re with).
3. Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
We recommend using a trackable shipping service to ensure the safe return of your item.
4. Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, a refund will be processed to the original method of payment within 2-15 business days.
5. Exchanges
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
6. Refund Timeframe
At Mossę Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund within 30 days from the date of purchase.
To be eligible for a refund:
The item must be unused and in the same condition as when you received it.
The product should be in its original packaging.
You must provide a valid proof of purchase.
7. Exceptions:
Personalized or customized items are not eligible for return, unless they arrive damaged or defective.
8. Exclusions
Please note that certain items may not be eligible for a refund, including personalized or customized items, unless they arrive damaged or defective.
Please note that our return policy applies only to purchases made directly through our Mossę Clothing website. If you have any further questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer service team. We’re here to assist you and ensure your shopping experience with Mossę Clothing is nothing short of excellence.
For any questions or concerns regarding our refund policy or the return process, do not hesitate to contact our customer service team. We are here to assist you with a hassle-free return and refund experience.
Thank you for shopping with Mossę Clothing. Your satisfaction is our priority.