Last Updated: December 2025

At Mosse Clothing, your satisfaction is our top priority. We want you to be thrilled with every purchase — but if something isn’t quite right, we’re here to help. mosseclothing.com

1. Return Eligibility

To be eligible for a return:

Items must be returned within 30 days of the delivery date. mosseclothing.com

Products must be unused, unworn, unwashed, and in their original condition with all tags attached. mosseclothing.com

Items must be returned in their original packaging. mosseclothing.com

A proof of purchase (order number or receipt) is required. mosseclothing.com

Items that show signs of wear, damage, or are outside the return window may not be eligible for a refund.

2. How to Initiate a Return

To begin a return:

Email us at [email protected] with your order number and reason for return. mosseclothing.com

Our team will review your request and send you detailed return instructions. mosseclothing.com

Pack your item securely and send it back using a trackable shipping method (we recommend Canada Post, UPS, FedEx, etc.). mosseclothing.com

Please do not ship items back without first contacting us for authorization.

3. Refund Details

Once your return is received and inspected:

Refunds will be issued to the original payment method. mosseclothing.com

Processing typically takes 2–15 business days, depending on your bank. mosseclothing.com

You’ll receive an email confirmation once your refund has been processed. mosseclothing.com

Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item or defective product). mosseclothing.com

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service — we aren’t responsible for items lost in transit. mosseclothing.com

5. Exchanges

We do not offer direct exchanges. To get a different size or color, please return the original item for a refund and place a new order for the desired product. mosseclothing.com

6. Non-Returnable Items

The following items are not eligible for return unless defective:

Customized or personalized products. mosseclothing.com

Items without original tags, packaging, or proof of purchase. mosseclothing.com

Items returned after the 30-day window. mosseclothing.com

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the issue. We’ll review the claim and make it right — including covering return shipping if appropriate. mosseclothing.com

8. Questions?

Need help with your return or have additional questions? We’re here for you!
📧 Email: [email protected] mosseclothing.com